FAQ

Frequently Asked Questions

Frequently asked questions


Find answers to commonly asked questions about AWCC's Mobile Money service below:

Afghan Besim mobile money (My Money) is a fast, simple, convenient and affordable way of cash in, cash out, transferring money, bill payment, merchant payment and air time top up through using a mobile phone.

It is the personal and confidential account where your cash is stored safely for all your cash transactions (My Money Account)

Short form of “electronic money” is stored value held in the account of user, agents, and the provider of mobile money service.

My Money is the name of Afghan Besim Mobile Money: is a fast, simple, convenient, secure and affordable way of cash in, cash out, transferring money, merchant payment and air time top up through using a mobile phone.
M-wallet: is a confidential account where your cash is stored safely for all your cash transaction.
E-money: Is short form of “Electronic money” is stored value held in the accounts of users, agents and the provider of mobile money.

My Money can be used to send and receive money, top up AWCC numbers, pay your utilities bills, pay for goods and services and get your salary.

No, you are not required to have a bank account. It is especially for unbanked people.

Customer can enjoy the following services and benefits:

  • Cash Deposit
  • Cash withdrawal
  • Money Transfer
  • Airtime Top up
  • Merchant Payment
  • Salary Payment
  • Bill Payment
  • Bank to wallet
  • Wallet to bank

Registration to My Money is free. There is no charges for cash deposit and transfer money has a nominal transaction fee.
For more details please refer to commission and fee structure.

The process by which a customer credits his account with cash
This is usually via an agent who takes the cash and credit the customer’s mobile money.

Registered customer can go to any authorized My Money agent and deposit cash into their M-Wallet.

Yes, you will get a receipt for each transaction.

The process by which a customer deducts cash from his mobile money account. This is usually via an agent who gives the customer cash in exchange for a transfer from the customer’s mobile money account.

To withdraw cash from you M-Wallet you need to visit My Money authorized agent.

Yes, customer will charge for cash withdraw.
For more detail please refer to commission and fee structure.

You can transfer money from your M-Wallet account to every My Money registered customer’s M-wallet account using your mobile phone.

Yes, it is. The receipt can go to My Money agent and cash out right after receive it.

You can transfer money using our USSD services, dial *222# and follow the instruction.

Yes, as long as you and your employer are registered. Then you and he/she both can use my money to complete salary payment.

And official transaction receipt will be sent to you after each transaction. This receipt is guarantee that your money will be delivered to the provided details. Terms and conditions apply.

There are no charges to receive money. However, nominal charges may apply for cash out.

Do you have any questions


Above are just a few of the frequently asked questions about AWCC Mobile Money. If you have additional queries or need further assistance, our dedicated customer support team is available to provide you with the necessary information and support to make the most of our mobile money service.